Terms & Conditions

Please review our service terms and let us know if you have questions

Warranty

CNC-ENCODERS warrants at the time of shipment, new and used products sold by CNC-ENCODERS shall be free from defects in materials and workmanship. CNC-ENCODERS warrants that for a period of six (6) months on most products sold or serviced and for a period of twelve (12) months on parts and labor on Motor serviced items from the date of shipment.

Products that have failed during the warranty period must be returned to CNC-ENCODERS for inspection and repair (See Product Repair & Return Policy). If any product or part is found by CNC-ENCODERS to be defective, CNC-ENCODERS will, at its sole discretion and as Buyer’s exclusive remedy, either repair, replace or return the purchase price paid to CNC-ENCODERS; provided that the subject product is used under normal conditions for which it was designed and installed, operated and maintained in accordance with CNC-ENCODERS' instructions and in accordance with generally accepted industrial practices. CNC-ENCODERS will not be responsible for unauthorized repairs to any products, even if defective. CNC-ENCODERS shall not be responsible for any products which have been altered, abused, misused, or improperly installed or repaired, or for any loss, damage, defect, claim or non-performance resulting from or attributable to Buyer's specifications.

Products repaired or replaced during the warranty period shall be covered by the foregoing warranty for the remainder of the original warranty period or thirty (30) days from date of the repair or shipment of the replacement, whichever is longer. CNC-ENCODERS warrants, for a period of thirty (30) days, that services shall be performed in a workmanlike manner. Buyer’s sole remedy for a breach of this service warranty is limited to further service or a refund or credit of amounts paid by Buyer, at Seller’s option.

Where Buyer orders non-stock products CNC-ENCODERS will, to the extent permitted, pass through to Buyer any warranty of the manufacturer. As to such items, Buyer’s sole remedy for breach of warranty shall be the remedy offered by and available from the manufacturer, if any.

The above warranty is in lieu of and excludes all other warranties, whether implied, statutory or otherwise arising under applicable law. Buyer’s exclusive remedy shall be at the sole election of CNC-ENCODERS of repair, replacement, or return of the purchase price or fee paid to CNC-ENCODERS for, the particular defective product or service. Buyer shall be without remedy with respect to products which have been tampered with, altered, modified or reworked by any party not authorized by CNC-ENCODERS.

In no event shall CNC-ENCODERS be liable for any special, incidental, consequential or punitive damages, without limitations for loss of revenues, damage to buyer’s equipment or expenses resulting from “down time” whether or not caused by the negligence of CNC-ENCODERS repairs.

Repair & Return Policies

This policy defines the conditions under which authorized Buyers of CNC-ENCODERS may return products for warranty and non-warranty repair. This policy applies to eligible products sold by CNC-ENCODERS. By requesting a Return Material Authorization (RMA) number and returning the product or returning the product for repair shall be deemed Buyer’s acceptance of the Product Return & Repair Policy.

RETURN REQUIREMENTS

Return Material Authorization (RMA) - All CNC-ENCODERS products for Repair & Return require a pre-approved RMA number.

Required Information – Buyer requesting warranty or non-warranty repair must complete all sections of the Return & Repair Request form.

Buyer’s Responsibility to Validate Warranty Time Period – Warranty claim must be received by CNC-ENCODERS within the warranty period. Buyer is responsible for supplying purchasing information (original purchase order/invoice number & date issued) to permit CNC-ENCODERS to determine the warranty period for the product. Warranty Exchange/Repair will not be issued if warranty time cannot be validated.

Exchange Purchase Order/Exchange Purchase Authorization – All warranty exchange requests are required to have an authorized & valid Buyer Exchange Purchase Order number or Exchange Purchase Authorization. Warranty Exchanges will not be issued without purchase order or purchase authorization documentation. Failed unit must be received within 15 days of Exchange Purchase Authorization.

Shipping & Handling – Buyer is responsible for properly packaging and shipping products for Return, Repair & Exchange.

WARRANTY REPAIR & RETURN

Product Returned for Warranty Repair – All products are subject to the terms of their respective original Warranty Agreements. CNC-ENCODERS shall make the final determination as to the application of warranty. Products requiring repair and found to be within Warranty will be repaired/replaced and returned without charge and freight prepaid at standard ground shipping (does not include customs and duties). CNC-ENCODERS is not responsible for any loss or damage in transit.

Product Warranty Exchange – Buyers requiring exchange of warranted product will be invoiced for the cost of replacement product. Buyers will receive full credit for the replacement product if:

  • Defective Core product is returned within 30 days of receiving exchange replacement product;
  • Defective Core product is within warranty claim period;
  • Defective Core product was not misused, modified, neglected, improperly installed, was subject to excessive physical & electrical stress or operated under abnormal or improper environmental conditions;
  • Buyer provides pertinent diagnostic information to validate warranty.

Replacement Product Credit will be issued as follows to Buyers who meet all requirements for replacement product credit:

  • Buyers with pre-approved credit terms - CNC-ENCODERS will issue a credit memo against previously invoiced product replacement cost;
  • Credit Card or cash Buyers – CNC-ENCODERS will issue check refund.

RETURN AND EXCHANGE PROCEDURE

  • Contact CNC-ENCODERS at 855-545-7318 for RMA number;
  • Complete Request Form;
  • For Warranty Exchange, provide CNC-ENCODERS with Purchase Order Number or Purchase Authorization;
  • Email form to sales@cnc-encoders.com;
  • Correctly package item to prevent shipping damages;
  • RMA number must be clearly listed on the shipping label, carton packing slip and customer document (or use provided preprinted self adhesive RMA stickers).

Ship all returns to:

CNC-ENCODERS
RMA #####
100 Chaddick Drive Drive,
Wheeling, IL 60090
P: (847) 465-9060

RETURN AND EXCHANGE CLOSING

All RMA claims will close 30 days from RMA issue date. Defective products not returned within 30 days from the exchange product shipping date, will not be eligible for credit after the exchange closing.

Privacy Policy

At CNC-ENCODERS, we understand your concerns about privacy. We hope that this notice, which describes our use and protection of nonpublic personal information (“customer information”), will help you understand how we treat the customer information that we obtain from you or other sources in the course of providing you with products and services. We want you to know that CNC-ENCODERS respects your privacy and protects your information.

We do not sell your customer information.

We do not share customer information with persons, companies, or organizations outside of CNC-ENCODERS that would use that information to contact you about their own products and services.

E-mail messages are not secure. Our security software does not encrypt e-mail messages. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet.

We take seriously the issue of safeguarding your privacy online. However, please note that you should exercise discretion with respect to the submission of any personal or financial information via e-mail. Please keep in mind that transmitting information via e-mail over the Internet is never completely secure and thus any information submitted may be intercepted, collected, used or disclosed by others. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages.

We hope you have found this Important Notice helpful. Please be aware that we may periodically update or revise this Privacy Statement. If we change our online Privacy Statement, we will post a notice on our homepage notifying users that the policy has been revised. If you have any questions or would like more information, please don’t hesitate to contact us at CNC-ENCODERS.